Transforming and simplifying customer experience

With over twenty years experience in information design and branding consultancy, I've worked with some of the best known names in the UK, and elsewhere. I have deep experience of customer communications, dynamic documents (such as bills, statements and letters), user guides, wayfinding and corporate standards for language and design.

Financial services

Aegon

Alliance & Leicester

AXA

Barclaycard

Barclays

BBVA

Budget Insurance

Direct Line Insurance

Egg

Henderson Investors

Lloyds Private Banking

Norwich Union

Police Mutual Assurance Society

PPP healthcare

Sanitas

Skandia

Standard Life

Virgin Direct

 

Telecommunications

British Gas Communications

BT

Cable & Wireless

Eircom

Jersey Telecom

S.W.I.F.T.

T-Mobile

Tele Danmark

Telenor

Vodafone

 

Energy

British Gas

London Electricity

Powergen/E.ON

Scottish Hydro Electric

SWEB

TXU Energi

Virgin Energy

Yorkshire Electricity

 

Public and third sector

Arts Council of England

Benefits Agency

Companies House

Department for Work & Pensions

Department of Health

Help the Aged

HM Revenue & Customs

NHS Executive

National Offender Management Service

Revenue Commissioners (Ireland)

Royal Mail

 

Publishing

Hodder & Stoughton

The Lancet

Oxford University Press

Reed Elsevier

Royal Pharmaceutical Society of Great Britain

 

Others

AAA

Argos

Avon Cosmetics

Camelot

McKinsey & Company

OAG

Thomas Cook

Unilever

Xerox